Refund Policy
Eligibility
Paid Apistream Core programs purchased through an official invoice may qualify for a refund when the request meets the timeframes and conditions below. Free materials are not refundable.
Timeframe
Submit refund requests within 14 days of purchase and before completing more than 30% of module checkpoints (measured by submitted map artifacts or live-session attendance logs).
Full or partial refunds
Full refunds apply when access has not been granted or when a cohort is canceled by Apistream Core. Partial refunds may apply if limited materials were unlocked; shipping costs for printed kits already dispatched are deducted.
Non-refundable items
Custom one-to-one desk audits, completed live critique seats after the session begins, and third-party software licenses are non-refundable.
Refund process
Email support@apistream-core.digital with subject “Refund request,” including your invoice number, program name, and reason. We confirm receipt within two business days (KST).
Processing time and method
Approved refunds are processed within 10 business days to the original payment method when possible. Bank timelines may add additional days.
Cancellation
You may cancel a future cohort seat under the same 14-day window. After materials ship or live sessions begin, cancellation converts to the partial-refund rules above.
Exceptions
We may issue goodwill exceptions for documented medical or relocation emergencies affecting Korea-based in-person kits. Exceptions are discretionary and do not create precedent.
Contact for refund requests
support@apistream-core.digital · +82-1-045-6563 · Street: 175-8, Chunui-dong; City: Wonmi-gu Bucheon-si; State/province/area: Gyeonggi-do; Phone number: +82-1-045-6563; Country calling code: +82; Country: Korea;
See also Terms of Service.